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      Payments Frequently Asked Questions for Creators (FAQs)

      Everything You Need to Know About Getting Paid, Uploading Documents, and Managing Taxes as a Creator or Freelancer

      Getting Started

      1. Where do I sign up?

        Create and verify your account here: Sign Up / Log In

      2. What’s the verification process?

        After you upload your profile details and documents, the verification process takes 3 to 10 business days. Once approved, your payments can be processed.

      3. Haven’t received a payment notification, but you’re verified?

        Wait for a payment notification by email. You’ll be able to take action once it's sent.

      4. Received a payment notification but haven’t registered?

        Click the link in the email, set your password, and activate your account. Then add your payment method and upload required documents to receive your funds.

      Payments & Invoicing

      1. Are there any fees to receive payments?

        No. There are no service fees charged to you for receiving payments.

      2. How long does it take to get paid after submitting an invoice?

        Payment timelines depend on the agreement or contract terms. Check your contract or payment request for details.

      3. Can I change my payment method after submitting an invoice?

        Yes, but only before payment processing begins.

      4. Can I use PayPal instead of a bank account?

        Yes. Just add your PayPal email on the invoice. Do not include bank details if using PayPal.

      5. How much will I receive after tax deductions (Spain)?

        For non-self-employed individuals, 15% IRPF is withheld. For example  If you're paid €10, you’ll receive €8.50 after tax.

      Required Documents

      If you're not VAT-registered, what do you need to upload?

      • Invoice or receipt

      • Bank certificate

      • ID or passport

      Important: All documents (bank info, ID, and receipt) must match the same country.

      U.S. Tax Forms

      W-9 or W-8: What’s the difference?

      • W-9 Form: For U.S. citizens/residents

      • W-8 Form: For non-U.S. individuals/entities

      Need help submitting a W-9 or invoice (U.S. only)?
      If you run into issues, have a look at this article to help you submit the form.

      Where can I find my U.S. taxpayer number?

      • SSN (Social Security Number)

      • ITIN (Individual Taxpayer ID Number)

      • EIN (Employer Identification Number)

      Not in the U.S.? Find your taxpayer ID number here:
      Global TIN Guide

      What Is a Bank Certificate?

      A bank certificate confirms ownership, balance, or transaction history of an account. It’s often required for compliance or payment processing.

      Common types:

      1. Certificate of Account Ownership

      2. Bank Balance Certificate

      3. Bank Transaction Certificate

      4. Deposit Certificate

      5. Loan Certificate

      6. Bank Statement (informal but often accepted)

      What is it called in other countries?

      • Spain: Certificado Bancario

      • UK: Bank Statement or Bank Certificate

      • Mexico: Constancia Bancaria

      • Nigeria: Bank Confirmation Letter

      • India: Account Verification Letter

      Self-Employment Certificates (By Country)

      Here's what self-employed certificates are commonly called:

      • USA: W-9 / 1099-NEC

      • UK: Self-Employed Registration Confirmation (HMRC)

      • Canada: GST/HST Registration

      • Australia: ABN (Australian Business Number)

      • Germany: Freiberuflerbescheinigung

      • France: Numéro SIRET/SIREN

      • Spain: RETA Registration Certificate

      • India: GSTIN

      • Nigeria: TIN (Tax Identification Number)

      • Haiti: NIF (Numéro d’Identification Fiscale)