Add and Remove Users

Add new users to your brand or eliminate users that no longer require access.

Customers are not yet able to add or remove users by themselves. We are working to provide this feature for you as soon as possible.

Add New Users


To add a new person to your account you will need to contact our team through the live chat or email support: support@influencity.com.

Note: If you have a Customer Success Manager assigned, you can contact them via email.

What information do we need?

  • Email address and full name (first and last names) of the person you’d like to include.

Once we have this information, we will let you know when the user has been added to the platform.

We will send an email to the new user with instructions on how to validate their email and set a login password.

If you have trouble logging in, please see this article.

Remove Users


To remove users, follow the steps in Add New Users to contact us.

What information do we need?

  • Email address and full name (first and last names) of the person you’d like to remove.

We’ll contact you once your account has been updated.

Warning: Once we remove someone, they will no longer have access to that brand account. We can always re-add the user upon request or reassign them to a different brand later.