Both. You can choose between an annual or monthly subscription. When you enter the Influencity pricing page, just select the tab on the right. You can compare monthly and annual pricing by looking at each section.

Can I Cancel My Subscription at Any Time?

Yes, you can cancel at any time by going to the section Products & Billing. For step-by-step instructions, please see our article on cancelation.

Can I Pay With PayPal?

No, unfortunately, we do not allow payments via PayPal.

When Will My Card Be Charged?

When you upgrade from your 7-day free trial, you will be asked to enter your card information and validate your purchase. This is the start of your billing cycle and subsequent payments will be made on the same day each month. For example, if your billing cycle begins on September 5th, your next payment will be made on October 5th. This will continue until you upgrade/downgrade your account or cancel your subscription.

What Can I Do if My Payment Hasn’t Gone Through?

Try these troubleshooting steps if your payment hasn't gone through:

Check with your card provider to make sure you are approved for recurring payments.
Check if your bank requires 2-factor authentication for recurring payments.
Make sure the card your using is up to date and hasn’t expired.
If you have an outstanding payment, your account may be temporarily suspended.

Please contact your bank to resolve this issue and follow these steps to reactive your account.

Can I Request a Refund?

No, unfortunately, Influencity does not offer refunds. This is because we try to be as transparent as possible with all our potential customers so that you know exactly what you are getting before you subscribe. Furthermore, we allow you to cancel your subscription at any time from the Profile & Preferences section. For more details on our refund policy, please see here.

If you feel you are not getting enough from your subscription, please contact Influencity Support and we’d be happy to help you with any questions that you may have.

Does Influencity Have Account Permanence?

No, you can cancel your subscription at any time.

How Are Taxes Applied?

Taxes are applied according to the rules and regulations where your country is registered.

What Currency Am I Billed In?

All amounts are listed in US dollars, Euros and British Pound Sterling (GBP). You can choose the currency you prefer to be billed in

What Information Do I Need for Invoices in Spain?

You will need to provide your fiscal address and fiscal identification number.

What Payment Methods Are Accepted?

When you finish your 7-day free trial, you will be given the option to upgrade to a bundle or a plan.

Choose the plan that best suits your needs and enter your name, your company name, and your contact information. In the next step, you will be prompted to enter your credit or debit card information. We accept all credit and debit cards, including UnionPay.

Payments must be made by debit or credit card. For payments by bank transfer, please contact sales@influencity.com.

Remember: Your billing cycle starts the day you make your upgrade. Your card will then be charged on the same day each month until you cancel your subscription.

Is My Payment Information Secure?

Influencity is only allowed to store your name and mode of payment (i.e. credit or debit card). Your payment details are processed by a secure third party and are never stored on the Influencity platform.

Can I Change My Payment Method?

Yes, if you wish to pay with a different card, you can update your payment details from the Profile & preferences section. For payment by bank transfer, please contact your Customer Support Manager or email support@influencity.com.

Where Can I Find My Invoices?

To find your invoice, click on your profile picture and select Products & billing from the dropdown menu.

Here, you can view the date of each receipt, the concept, amount, and status. To view the full invoice historical, click the arrow along the bottom of each section.

Find your invoice

Warning: If you delete your account, your invoice information will also be eliminated. To keep a permanent copy, download it as a PDF on the right.

For help understanding your Influencity receipt, click here.

Will I Be Billed Automatically?

Yes, as a subscription service, our goal is to offer uninterrupted access to our platform. As such, charges will be made on your billing date unless you choose to cancel your subscription.

Can I change the Company Name on My Invoice and Receipt?

Yes. You can update your company information at any time by clicking on your profile picture and then on Products & billing. Here, go to Billing info where you can update your company name and contact information.

Will I Receive An Email Before I Am Charged?

When you first set up your account, you will receive an email confirming you subscription to the platform. This is considered the beginning of your billing cycle and you will be charged on the same day of each month.

Influencity will not send emails at the start of each subsequent billing cycle. This is the norm in the online services industry, and many other platforms, such as Netflix, offer continuous access to their services without sending renewal notices.